Sydney Trolleys makes every effort to ensure that its products meet high quality and durability standards. We warrant to the original purchaser that our products are free from defects in materials and workmanship for a period of 30 days from the date of purchase, when used in accordance with the manufacturer’s recommendations or as advised by Sydney Trolleys.

This warranty does not cover loss or theft, and does not extend to damage caused by direct or indirect misuse, abuse, environmental factors, negligence, or accidents. It also excludes damage resulting from unauthorised modifications or alterations outside our facilities, improper storage conditions, lightning or natural disasters, criminal activity, improper installation, normal wear and tear, or lack of maintenance. Parts that are subject to normal wear and tear, including but not limited to castors and wheels, are not covered under this warranty.

To make a claim under this warranty, the product or part must be returned with transportation charges prepaid. Proof of purchase and a clear explanation of the issue must be provided. If our inspection confirms a defect, we will, at our discretion, repair or replace the product, or provide a refund if a replacement is not readily available. We will return repaired or replaced items at our expense. However, if no defect is found or the issue falls outside the scope of this warranty, the cost of returning the product will be the responsibility of the customer.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

To the extent permitted by law, Sydney Trolleys excludes liability for any consequential, incidental, or indirect damages, including but not limited to labour costs, loss of business, or business interruption arising from a defective product. Any loss or damage caused to other equipment or accessories used with the product, or any loss resulting from a delay in replacement, is excluded to the extent permitted by law.